V3Holidays is an event management agency specialising in school festivals, adventure excursions, corporate team-building retreats, and neon social events. Our registered office is at 109 Playground Way, Adventure District, NY.

This Privacy Policy applies to all personal data collected through our website, booking enquiry forms, email communications, and any events we organise on your behalf. By using our services, you agree to the practices described here.

We only collect information that helps us plan and deliver a brilliant event for you. Here’s what that includes:

Information you give us directly:

• Your name, email address, and phone number when you fill in our booking or contact form
• Event details such as the type of event, preferred date, expected attendee numbers, and your event vision
• Any additional information you share with us via email or phone during event planning
• Payment and billing details when you proceed with a booking (processed securely via our payment provider)

Information collected automatically:

• Browser type, device type, and operating system
• Pages visited, time spent on the site, and referral source (how you found us)
• IP address and approximate geographic location
• Cookie preferences and interaction data

Every piece of data we collect has a specific reason behind it. We do not collect data “just in case.” Here’s what we use your information for:

• Responding to your enquiry – to get back to you with a custom event proposal
• Planning and delivering your event – coordinating venues, vendors, safety staff, and equipment
• Sending booking confirmations and updates – important logistics communications before and after your event
• Processing payments – to complete your booking transaction securely
• Improving our website – using anonymised analytics to understand how people use our site so we can improve it
• Legal and safety obligations – maintaining records required by event safety regulations and applicable law
• Marketing communications – only if you explicitly opt in, we may send you information about upcoming events and offers

We work with a trusted network of vendors and service partners to deliver your events. In some cases, we need to share your data with them. Here’s when and why:

• Event vendors and suppliers – caterers, equipment hire companies, and licensed safety staff only receive the specific information they need to do their job at your event
• Payment processors – your billing data is handled by our secure payment gateway; we do not store full card details on our servers
• Website analytics providers – anonymised usage data may be shared with tools like Google Analytics to help us understand site performance
• Legal authorities – we may disclose information if required by law, court order, or to protect the safety of attendees at our events

All third-party partners we work with are contractually required to handle your data with the same level of care and comply with applicable data protection laws.

Our website uses cookies — small text files stored on your browser — to make the site work properly and to help us understand how it’s being used. Here’s a quick breakdown:

• Essential cookies – required for the website to function (navigation, form submissions). These cannot be switched off.
• Analytics cookies – help us understand which pages are popular and how visitors move through the site. Data is anonymised.
• Preference cookies – remember your settings (like language or theme preference) so you don’t have to set them each time.
• Marketing cookies – only placed if you have consented. These may be used to show relevant ads on other platforms.

You can manage or disable cookies at any time through your browser settings. Note that disabling certain cookies may affect site functionality.

We only keep your data for as long as it’s needed. Here’s our general approach:

• Enquiry data from users who did not proceed with a booking is deleted after 12 months
• Booking and event records are retained for 7 years to comply with accounting and legal obligations
• Marketing opt-in lists are reviewed annually; you can unsubscribe at any time using the link in any email we send
• Analytics data is anonymised within 26 months of collection

Once your data is no longer needed, we securely delete or anonymise it in line with our internal data handling procedures.

You have meaningful control over your personal data. Depending on your location and applicable law, your rights may include:

• Right of access – request a copy of the personal data we hold about you
• Right to rectification – ask us to correct inaccurate or incomplete information
• Right to erasure – request deletion of your data where there is no legitimate reason for us to continue holding it
• Right to restrict processing – ask us to pause how we use your data in certain circumstances
• Right to data portability – receive your data in a commonly used, machine-readable format
• Right to object – object to us processing your data for direct marketing at any time
• Right to withdraw consent – where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, email us at privacy@v3holidays.in with the subject line “Data Request.” We will respond within 30 days.

Because many of our events are designed for young people, we take children’s privacy very seriously.

Our website and booking system are intended for use by adults (18 years and older). We do not knowingly collect personal data directly from children under 13. If an event involves minors as attendees, all personal data — including attendance lists, medical information, and emergency contacts — is provided by and collected from a responsible adult (parent, guardian, or school administrator).

• Attendee data for school or youth events is used solely for logistics and safety purposes at that specific event
• We do not retain children’s personal data after the event, unless required by an incident report or legal obligation
• Event photography involving minors is only conducted with prior written consent from parents or guardians

If you believe we have inadvertently collected personal data about a child, please contact us immediately at play@zingevents.com and we will delete it promptly.

We take the security of your data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure.

• All data transmission on our website is encrypted using HTTPS/TLS
• Payment data is handled by PCI-DSS compliant payment processors; we do not store card numbers
• Access to personal data within our team is restricted on a need-to-know basis
• We conduct regular reviews of our data handling practices and update our security measures accordingly

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that affects your rights, we will notify you in accordance with applicable law.

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or best practices. When we make significant changes, we will:

• Update the “Last updated” date at the top of this page
• Post a visible notice on our website homepage for 30 days
• Send an email notification to active clients if the changes materially affect how we handle their data

Continued use of our website and services after the updated policy takes effect constitutes your acceptance of the revised terms. We encourage you to review this page periodically.